If the client is not satisfied with the job performed by the contractor, they have the option to freeze the escrow.
Freezing the escrow means that the money will remain in the contract for 12 months and after that, the client will be able to withdraw the full amount.
We have put the duration of 12 months to incentivize clients to try their very best to reach an agreement with their contractor before using this feature, however, they must have the option to retrieve their money as a last resort.
This action is irreversible. Once an escrow has been frozen, it cannot be unfrozen, not even by the client; the money will remain locked for 12 months.
In that case, the client can freeze the escrow in the smart contract and they can get their money after a 12-month freezing period.