Request

Cookies

Legal notice

Privacy

Terms & Conditions

Transaction Cover Terms & Conditions (“Transaction Cover”)

Terms you must agree with to use Request Finance

Legal articles

Go to Request

API Documentation

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

What is Request?

What can I do with Request?

What does Request cost?

Getting Started

Bills overview

How to import bills

How to pay a fiat bill with crypto

Bills

How do I reject a bill?

How do I approve a bill?

How do I invite my vendor to send bills to me via Request?

How does Request check for duplicate bills?

What should I do if I receive a duplicate bill?

What happens if I try to import a bill with an unsupported currency?

What should I do if a bill was marked as unpaid by my vendor?

Request Business Account overview

How to receive funds from my customers to the Request Business Account

How to receive fiat from your clients and send it as crypto to your wallet

Legal and regulatory information on the Request Business Account

Request Business Account

How to activate your Request Business Account?

What deposit options are available for the Request Business Account?

Who has access to the Request Business Account?

What is required to make a payment from the Request Business Account?

What payments options are available for my Request Business Account?

What are the transaction limits for paying with the Request Business Account?

How long does it take for a deposit to arrive?

Who can send funds to the Request Business Account?

What are the fees for using the Request Business Account?

How are transactions screened for fraud and compliance?

What if I need other payment options for the Request Business Account?

Why is my Request Business Account disabled?

FAQ (Request Business Account)

Private Payments overview

How to pay privately with the Request Business Account

Private Payments with the Request Business Account

How to off-ramp to a bank account with Direct Payments

How to bulk upload & pay with Direct Payments

How to pay externally (via an exchange or without connecting a wallet)

What are best practices when making crypto payments?

Payments

How do I pay with Safe Wallet (formerly Gnosis Safe)?

How do I pay with a Ledger?

How do I set up the Request Finance dApp in Ledger Enterprise?

How do I pay with Squads?

How do I pay with Fireblocks?

What to do if the connection between Request Finance and MetaMask is stuck

What to do if I get a "Gas Estimation" error?

Pay with your preferred wallet

Test Payments overview

How to make a test payment

What does the recipient of a test payment see?

What does the wallet status next to an address mean?

Can I batch pay test payments?

Test Payments

What is the token approval step for?

How do I give token approval?

Limited vs unlimited token approval

How can I manage my token approvals?

Approving tokens with Metamask

Approving tokens with Safe Wallet (formerly Gnosis Safe)

Token Approval

How can I verify addresses before making payments?

How do I pay with a mobile device?

How to batch multiple payments into one transaction?

Why is my batch payment page blank?

Why does Request ask for slightly more than my payment total?

How do I cancel a pending payment?

I click on “Pay” and nothing pops up

Issues when paying on Polygon

Why can't I include many payments in a batch payment on Solana?

What is the difference between Private and Public Payments on Aleo Network?

How does the Double Payment Prevention work?

Crypto-to-Fiat overview

How do I get access to Crypto-to-Fiat?

How do I use Crypto-to-Fiat?

What are the fees for Crypto-to-Fiat payments?

Update: Crypto-to-Fiat Quote Expiration

How can I make sure to fund Crypto-to-Fiat payments in time?

Download a Payment Confirmation

Crypto-to-Fiat

What is a Crypto-to-Fiat payment?

Who provides Crypto-to-Fiat?

What currencies are supported for Crypto-to-Fiat?

How do Crypto-to-Fiat payments work?

What does the recipient of a Crypto-to-Fiat payment see in their bank account?

Which countries are supported for Crypto-to-Fiat payments?

How long does it take for a Crypto-to-Fiat payment to arrive?

What volume discounts are available for Crypto-to-Fiat payments?

Which rate is used for the Crypto-to-Fiat conversion?

What is the payment reference for Crypto-to-Fiat payments?

What are the transaction limits for Crypto-to-Fiat payments?

Is any bank info displayed on the blockchain when making Crypto-to-Fiat payments?

What is the difference between ACH/SWIFT and Wire bank details?

What happens to a Crypto-to-Fiat payment if a transaction needs multiple signatures?

What is the difference between "Local" and "SWIFT" payments?

Can I cancel a Crypto-to-Fiat payment?

What should I do if my Crypto-to-Fiat payment is returned?

Why can a recipient receive less than I sent via Crypto-to-Fiat?

Why do Crypto-to-Fiat quotes expire?

Why can't I make a Crypto-to-Fiat payment to myself?

Why can't I see some fiat payables in the batch payment step?

Why do I get a warning in my wallet when I try to make a Crypto-to-Fiat payment?