To avoid paying the same bill twice, Request automatically checks bills for potential duplicates and displays a warning to you. Currently, the duplicate check takes the following parameters into account:
Invoice number
Vendor name
The invoice numbers must be at least 60% similar, while the vendor name must be at least 30% similar. Otherwise, the bill is automatically not considered a duplicate. Our duplicate check takes into account slight differences in the name and invoice number, so bills don't have to match 100% to be flagged as a potential duplicate.
Warnings are displayed directly on the bill menu:
When you hover over the warning, click "See matching bill(s)" to filter for duplicates specific to the referenced bill. You'll see a percentage figure indicating how closely related the bills are:
When a bill is flagged as duplicate, check if it is indeed a duplicate by verifying both bills with products and services you received from this vendor.
If it is a duplicate, your options depend on the status of the bill. Read more about how to deal with potential duplicates here.