Your account may be temporarily disabled while we complete a compliance review. This is a standard precaution we take to protect both your account and Request Finance.
What does this mean?
A disabled account means you temporarily can't access your account and receive or initiate transactions. We do this when we need to gather additional information or clarify your account details to ensure everything meets our standards.
What should I do?
Check your email for a message from our support team. We'll let you know exactly what information we need.
Respond promptly with the requested details.
Our team will review and get back to you as soon as possible.
If you haven't received an email, contact [email protected] and reference your account email address.
How long will this take?
Most reviews are completed within 24 hours. Some may take a few business days, depending on complexity.
Why do you do this?
Compliance reviews help us maintain the trust and security of our platform. They ensure that every account meets our standards and protects you from fraud and financial crime.
Will this affect my data?
No. Your data is secure and available once your account is reactivated. Nothing is deleted during a review.