Transactions performed outside of Request are generally not insured. Additionally, there are certain events beyond our control that cannot be insured:
Human error: Unintended but non-malicious contract interactions due to human error.
Wrong EOA: Transfer to an unintended EOA as part of a legitimate transaction due to human error.
Internal fraud: Theft from an authorized internal party.
Malicious transfer to EOA: Transfer to a fraudulent EOA part of a scam/phishing campaign.
Wrapped asset depeg: Loss of peg to target free-floating cryptocurrency.
Compliance: Loss due to non-compliant transaction.
Additionally:
Coverage expiration: For a cover to be valid, transactions must be included in the target blockchain within 5 hours for transactions created using a Safe (multisignature) smart contract wallet and within 5 minutes for transactions created using an externally owned account (EOA).
Claims limitations: Claims are limited to the maximum covered amount and supported currencies and networks. Claim payouts can't be made to sanctioned countries.
Out-of-scope use: Claims made for transactions designed to exploit the Request Finance platform for whitehat or blackhat purposes, as part of seeking a bug bounty reward, or other uses of Request Finance outside of its intended scope are also not eligible for payout.