If your vendor marked a bill as unpaid, even though you’ve sent the payment, don’t worry. This can happen for a few reasons. Here’s how to resolve it:
Check the payment status: Confirm whether the payment you sent was completed successfully and you did not receive a return notification from your payment provider.
Verify payment details: Verify the payment details and match them to the payment method indicated by your vendor on the bill.
Share transaction proof: If the payment went through and it went to the correct details, share the transaction proof with your vendor (e.g. transaction hash or payment confirmation from your bank) and ask them to double-check.
Once both sides agree on the correct status of the bill, update it in Request Finance and in your accounting software to keep records consistent.