Our current card provider is winding down its operations. As a result, our card program has been temporarily suspended.
What does this mean?
Effective immediately:
New cards cannot be created.
Card transactions are unavailable.
Card details are temporarily unavailable.
If you already have a card, you won't be able to use it until card services are restored.
Are my funds safe?
Yes. Funds held in your card account remain safe and are separate from the card infrastructure.
What are you doing to restore card services?
We're pursuing two parallel paths:
Short-term: Restore existing card services
We're working closely with our current provider to restore transaction processing for existing cards. While we can't guarantee this will be possible, it's our priority to get existing cards working again as soon as we can. If we're able to restore card transactions, we'll notify all affected users.
Long-term: Launch a new card program
At the same time, we're integrating a new card provider. We expect to launch a new card program in the coming months. Before the new program launches, we'll provide:
An expected timeline
Instructions for migrating to the new card program
Any actions you'll need to take
Do I need to do anything now?
No. There's nothing you need to do at this time. We'll keep you updated as we make progress and will let you know as soon as we have more information about restoring existing cards or launching the new card program.
Need help?
If you have any questions, please contact our support team.