If your client marked an invoice as unpaid, even though you’ve received the payment, don’t worry. This can happen for a few reasons. Here’s how to resolve it:
Understand why it was marked as unpaid: A client can mark an invoice as unpaid if they believe a payment never went out or was reversed.
Review your payment method: Check whether you’ve actually received the payment in your wallet or bank account. If you did not receive the funds, it’s likely correct that the invoice remains unpaid.
Verify payment details with your client: If you believe you did receive the payment, ask your client to share transaction proof with you (e.g. transaction hash or payment confirmation from your bank).
Once both sides agree on the correct status of the invoice, update it in Request Finance and in your accounting software to keep records consistent.