Bank payments can be returned for various reasons. As soon as our payment partner is notified of a returned payment, we'll email the sender of the payment to confirm their wallet address and return the payment to them.
Once returned, the sender normally has these options:
Retry using different account details: Bank payments often fail due to incorrect bank details. In this case, we recommend retrying with different bank details.
Resend: In some cases, it makes sense to resend the payment with the same details, such as because the destination bank account was temporarily blocked and is now unblocked.
Void/reject the payable: If the payable was paid outside of Request Finance in the meantime, you can void or reject the original payable to keep your records accurate.