Bank payments can be returned for various reasons. As soon as our payment partner is notified of a returned payment, we'll email the sender of the payment.
Usually, the sender has the following options to manage a returned payment:
Retry using different account details: Bank payments often fail due to incorrect bank details. In this case, we recommend retrying with different bank details.
Get a refund: The funds can also be returned to the sender's wallet address. In this case, we ask the sender to confirm the wallet address to which they'd like to receive the refund.
Resend: In some cases, it makes sense to resend the payment with the same details, such as because the destination bank account was temporarily blocked and is now unblocked.